Any client or person acting on the behalf of a client may access the Pee Dee Mental Health Client Advocate and request a client rights review.
- The Client Advocate will initiate a client’s rights review within one (1) business day of receiving the request. The review will be completed within fifteen (15) business days. A written report regarding the outcome of the review will be shared with the involved client and/or person acting on behalf of a client. Reviews will be expedited if a client’s health is at risk.
- If the issue is not resolved by the actions of the Client Advocate, an additional review by the Executive Director may be requested. This request may be made by the client or person acting on behalf of the client. The Executive Director will respond to the request within three (3) business days. A written report regarding the review will be completed within fifteen (15) business days.
- If the issue is not resolved by the action of the Executive Director, a review by the South Carolina Department of Mental Health Advocacy Office may be requested. The Advocacy Office will respond to a written request within five (5) business days.
Abuse and Neglect: A person receiving services shall be free from neglect, abuse, and exploitation.
Confidentiality: A person receiving services has a general right to have all information regarding their treatment needs to remain confidential.
Consent: Consent or other authorization for treatment meeting the requirements of Title 44, Chapters 17, 24, or 52 of the S.C. Code shall be obtained prior to treatment.
Discrimination: A person receiving services shall have access to appropriate treatment regardless of race, religion, gender, ethnicity, age, handicap, and sexual orientation, degree of disability or inability to pay for needed services.
Environment: A person receiving services shall be entitled to receive treatment in a safe and humane environment.
Cost of Services: Information regarding the cost of services and the source of any financial assistance shall be provided to all persons receiving services consistent with the South Carolina Department of Mental Health.
Persons Receiving Services: Persons or their guardian or parent, must be provided information, in terms and language appropriate to their ability to understand, their rights, and the procedure for having complaints reviewed.
Competent Services: You will receive effective and efficient services that will meet the professional quality standards determined by HIPAA.
Grievance: You have the right to question a treatment decision, to request a change in therapist, or raise questions concerning the practices and procedures of Pee Dee Mental Health Center.
Center Client Advocate
843.317.4073 ext. 315